Genpact walkin in hyderabad for Technical support voice process on 13th feb -15th feb 2015

Company : Genpact
Role : Technical support
No of openings : 25
Experience : 0-2 years
Required Skills : Excellent in English
Qualification : Any graduate,BSc, BA, BCom, MA, MSc, MCom, Diploma
Location : Hyderabad

Description :
1.The candidate should be able to successfully handle customer queries on network related problems, provide telephone/email based
troubleshooting assistance and meet customer defined levels of Quality in Operations
2.Excellent command over English – fluency in spoken English and good written English, customer service skills and high energy levels.
3.Technical Knowledge of Windows NT / 95 / 98 / 2000, TCP/IP (Networking),Exchange Client, Outlook Client, MS Office & Internet Explore.
4.Provide quality service & resolve concerns efficiently & professionally
5.Use of soft skills – Listen, Empathy, Courtesy etc.
6.Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively.
7.Document & add new issues/solutions to Knowledge Management Repository.
8.Utilize professional techniques to retain & delight customers.
9.Resolve issues pertaining to N/W, OS, H/W, MS Office, IE.
10.A nswer inbound calls from customers regarding N/W, OS, H/W, MS Office, IE related queries.

Contact No : 1800 103 0050(toll free)
Mobile no : 9654580317
walkin date : 13th feb -1th feb 2015
walkin time : 10am to 3pm
walkin Venue :
Genpact, 14-45,
IDA Uppal Opp.,
NGRI, habsiguda,
Hyderabad.